Whataburger - Garland

I literally come once a week just for Terry in the drive thru. My order is always right, always a pleasant trip. So much kindness really improves a bad day such a beautiful person.

So everything was good except for the young man working drive thru. He was not attentive, receptive, pleasant, nor did he have any clue what customer service looks like. I still gave them 5 stars because 1 grumpy employee shouldn't represent the entire store. If you don't like your job, go get a different one. Hope your workdays get better.

Kudos to the Wataburger on Buckingham and Garland Road this morning. I was rushed this morning, didn't eat my eggs, got the kids to school and was nauseated (Pregnancy, morning sickness) driving back home. So I stopped, ordered an egg and cheese toquito and realized once I was trapped in the drive through lane that I didn't have my purse. I told the lady that I needed to cancel once I got up there and she gave me breakfast for free. Thank you, thank you. I ate it in the car on the way home and feel much better now.

Get breakfast; ordered coffee. They didn't have enough in the pot to fill two cups, so they asked me to park. I understand. It takes at least 5 minutes to make a cup of coffee and they can make a ton of people who drive thru. No problem. I parked. Suddenly I realized I'd wait 20 minutes for coffee. You forgot me. I said they forgot about me when I called to ask where my coffee was (not judge, I had my dog with me and she has separation anxiety problems so that I could not leave them alone on my vehicle). When I came home, my food was cold.

Management clearly doesn't care about their job, only 2 cars in line when i arrive, i order one breakfast platter meal, and one sausage biscuit. It took 45 minutes and me having to go inside with my socks on because no one was clearly ever going to give me my order i had already paid for. Aside from this the last 2 months the night shift service has been terribly slow and somehow still making sloppy looking food. Great job.