Chili's Grill - Franklin

Waited 10 15minutes to be seated. Place was fairly empty but the young lady seating people was cleary by herself and when finally seated she said she was going to make sure the seat was clean. When we got to it , it was dirty. Floor had a lot of food on it and clearly war not swept or anything. Ended up just leaving. Obviously understaff and quality was affected.

This place really-really is the worst Chilies. I've eaten at the chain in multiple states. Servers seemingly have no dress code and don't know the very basics of their own menu. It was like trainees on a Friday night with hardly anyone in the place. Asked if we needed any containers shortly after the food was delivered and then completely ignored us. Never refilled drinks. $13 burger wasn't made correctly. Had more plentiful toppings from a Sonic drive through. They forgot the fries. None of it was very good. Got the manager involved and he was the biggest disappointed as well. He comped a couple dollars for the fries and told me to pay with their table top device. No receipt. Never going back. My wife and son say the same just as many of the other yelp reviews. Really, you shouldn't be serving food if you look like you're going to go clubbing or are held together by over stretched yoga pants. I imagine the owner just doesn't care. It sure shows.

My daughter and I stopped in for lunch on Sunday. We waited a long time at the entrance with no greeting for a long time. The waitress was pleasant but not around much. My daughter's burger was charred black. For the price we spent, we will not return. Wake up! customers are tired of poor service and being told you are short staffed. That is your problem not ours.

Do not order the fajitas with cor tortillas. They are too thin and brittle to roll. The filling and beans were good but a bit salty. The margarita was excellent. Service was ok. The server was pleasant. For some reason we didnt get the free chips and salsa.

Can't rate the food because we never got seated. There were 3 couples waiting in line in front of us and no host to seat us. One guy finally ask to speak to someone and they got into a heated argument. The people that were waiting on the side to be seated got up and left. Place was only half full. We left as well as the couple in front of us after waiting 10 minutes with no attention. Will not go back.