Wendy's - FLUSHING

1/31/24 11am: quick mobile order, fast and easy, cashier is helpful with my drink.

First of all, the manager is not friendly, he is a despotic person, the famous bigi bag combo that includes nuggets is not included there, to ask for anything you have to beg as if you were begging and not buying. They make the cheese sauce very watery. I'm sure they add more water so that it's enough for them, but they are losing the good quality that characterized these food chains before. The only one who is friendly there is the girl at the cashier because of the rest, the others, including the manager. They are very inattentive to the customer.

Tried to use the mobile app and couldn 't distinguish terminal c from the other terminal, asked employee for help and he couldn 't help me. I then went to use the kiosk which states rewards coming soon to kiosk but see a team member for assistance with rewards and offers. I asked a team member and he said we don 't accept rewards/offers, I said oh, just asking because the kiosk says to see team member for rewards/offers to which he said let me get my manager. Female manager came out and said we don 't accept rewards here because we 're not a corporate store. I then said oh, it just says to see a team member for the rewards/offers. She said yeah, see a team member so we can tell you we don 't accept rewards/offers and she just walked away. Then the original TM I spoke to said to me- I just don 't know what answer you were looking for.If the manager is rude then you 'll get rude employees because they enable that behavior. Leaders must lead. She is clearly a manager and not a leader by any stretch. Horrible experience in this franchise location. Franchise owners should be ashamed to have staff as rude as this and corporate should do an unannounced visit with questions like mine so they can experience the lack of service and rudeness. I was polite as possible but they all seemed just miserable and upset at the world. Shame- I was looking forward to a burger. I get the participating restaurants thing but the rudeness was unacceptable. Managers should also be empowered to make decisions in the customer 's best interest......maybe only in corporate stores.Potbelly employees were very nice and food was delicious- and I spent about $20.

They literally got every single item in my combo wrong. Wrong dressing for the salad. Wrong drink (no drink at all at first). And wrongly prepared baked potato. It almost feels like these people make these errors intentionally. What an absurdly bad experience. Never again.

Had a burger meal once and it was the best thing in my life after my gf but i waited a bit long..