Chili's Grill - Florence

The truthahnsandwich was in the middle. the chicken pliers were chewing. the only good ones were their eier roles! this position has the hill considerably down. I thought I had this recurring experience because I came out, but no! I went in today to have the same experience. dust their lights 3 feet above where customers eat!

Had reservations on Friday night. After waiting nearly 45 minutes we were told that we would need to wait an additional 30 minutes. We left when the staff got rude with us about it. After reading the other review on here about the food and service, it looks like we dodged a bullet by NOT dining here. There is a Chic Fil A right next door who was able to accommodate us immediately and had food on our table in 5 minutes . Get it together Chili’s!!

The food was extremely delicious so kudos to the kitchen staff, but the service was subpar at best. Our waitress was very superficial and seemed to have an attitude. We asked to be moved booths because they clustered all the customers in one area which I understand makes it easier to clean. I was not even finished with my meal and she came over and asked if we were paying cash or card and proceeded to ring our order up on the card machine on the table. And told us to have a good day. It was very awkward and weird considering I wasn’t even finished eating. The manager was just hanging out at the bar with his buddies and the said waitress was behind the bar talking to them the whole time.

Great food and fast service. Short staffed like everywhere else, but the servers do a great job anyway! Jonathan is our favorite! He’s friendly, helpful, and definitely makes up feel welcome every time we walk in.

We called in a reservation for party of 9 on a Friday evening. We waited for the amount of time we were told. Then an employee came over and said we would have to wait an additional 30 minutes to be seated. There were open corner booths visible to us, and servers congregating by the hostess station. The employee was rude and nonchalant about telling us our party that included small children would have to just keep waiting. We left, because it appeared they didn't want our business. Chili's we won't be back.... barbeque sauce.