Dunkin' - Fletcher

To order coffee, no one in the line. the worker rolled her eyes and told us we order on the kiosk. it took us three times until we could order the kiosk, as he would have made them invite him. I decided not to give them my business and only my man ordered a drink. We visited 4/25 at 2:50... they know if a manager sees it. the girl wore no name sign. she also did not let us know when the drink was ready and did not thank us for coming or what. worst dd customer service ever.

I ordered my usual ice cream and found a used latex glove at the tip of it. I brought it to the attention of the manager, Roxanna, who simply smiled and offered a replacement or a refund without any apology. I was not impressed by their lack of concern. I reached out to the owners, but since this is an independent restaurant, they simply forwarded my complaint. I will not be returning to this establishment located on a hill.

Don’t go here to get fresh doughnuts!!! We went about 2:15PM and got 25 assorted doughnut holes and left. When we got home these doughnuts were so stale they crumbled. I contacted the “team leader” and she argued with me that they were fresh. All I wanted was a replacement but that was not an option I was given. I ended up calling the other DD nearby and spoke to a sales agent who said she would replace them but at this point I wanted to talk to a manager. She called her manager to leave a message with their manager who did not contact me back. Totally disappointed in service and commitment to a quality product that patrons deserve. I work hard for my money and expect others to do the same. I am still waiting for the call.

Came in today in the afternoon. More talking than working, the girl that ended up finally coming to the register to take my order came with a eye ball roll, no smile, and not once made eye contact. Also stood there for a hot min while talking continued and a different girl ended up making my drink.I also witnessed very immature behavior of the same girl that took my order and another girl making fun of other employees and other customers during my brief visit. The attitudes and facial expressions from the two girls just ruined the whole vibe of even wanting to treat myself after working all day. They need better staff especially being that close to the airport.

The strawberry, lemonade, and dragon fruit pink drink is delicious!