Holiday Inn Farnbourgh - Farnborough

The food was ok, sadly the staffing levels were inadequate for the number of diners on Friday evening.

Fantastic family meal. The food was tasty, well presented and cooked well. The staff we so friendly and went out of their way to help. It really was refreshing to see such high standards in staff. Thanks and a huge well done to your team!

It seems that the staff could use a bit more experience. Everyone appeared quite young and inexperienced, except for one young man who seemed genuinely apologetic about the situation and clearly has the potential to be a manager, as he recognized the issues. The service was incredibly slow, the menu was lacking variety, and one of the bartenders had a strong odor, suggesting he hadn’t washed in days, and his clothes were quite wrinkled. The first waitress treated me as if I were at a fast-food restaurant. The food was nearly cold upon arrival, although the dessert was quite good. Breakfast items were excellent but overwhelmed by the large number of patrons; they really should manage bookings better if they’re expecting such crowds. I was even suggested to sit in the bar area, away from the restaurant, with four children, which meant I had to keep walking back and forth to get their meals throughout the morning. I had my wedding there once, and the experience was much better back then. The hotel would benefit from having some more experienced staff and a manager regularly monitoring the situation, especially addressing the issues with the bartending staff. Unfortunately, since the hotel modernization, I’ve consistently experienced poor service during three visits. On a positive note, the rooms were comfortable, and the prices were reasonable. I suppose for a Holiday Inn, it may be acceptable, but it used to be so much better.

Food was brilliant. Restaurant clean. Staff very helpful.

The restaurant has a bright and spacious atmosphere, and it's clean and organized. The staff was friendly and quick to take care of our order. There was a great selection on the menu, and the meals we had were excellent. We didn't experience any issues whatsoever.