Houlihan's - Farmingdale

Food was good, service was slow. I like that you can make a reservation.

Nicole my bartender server was friendly, attentive amazing ! Always come back to see her!!

This was my first and last time at this restaurant. I had high hopes as it looked like they had a nice variety. Our first issue was the temperature of the place was freezing. Yes it's summer but this place was ridiculously cold. Then the waitress was missing in action most of the time and we sat forever to order in an empty restaurant maybe 3 other tables had people. When I received my drink from the bar it wasn't garnished as it was supposed to me. Then the worse part is the fact the place was practically empty and we waited over 30 minutes for a salad and taco order. But even then I physically searched for a manager to ask him where the order was and what the hold up was. Within minutes magically the order was served by him. The salad was ok but the dressing or chicken seemed spoiled and I could not eat and enjoy it. The manager never followed up even knowing I had to look for him to complain. I know it's hard to get food workers but this manager and waitress are definitely in the wrong field of work.

I ordered three stuffed chicken breast today. They were really sour. The chicken tasted like it was defrost and frosted several times. The filling tasted really sour like expired milk. I called the place. The manager was not helpful at all. Said he couldn't do any thing till Monday and mind you today is Friday. And he also said it was going to take at least 10 days for a refund. When refund take 3-7 days to hit your account, he definitely doesn't know what he is doing. He said it would take 13 days at least for a refund more than 2 weeks. I don't understand how this place is ran. Why would I have to wait, l am a restaurant manager, I know the business. I know if you go to the online portal you could give people an instant refund. yes it will take a couple days to hit back your account but not more then 2 weeks like he said. This shouldn't be an excuse for you not to give me a refund when the food was clearly bad. Some of the chips I ordered were really stale which means that they mix an old batch and a new batch together. the salsa that came with It was definitely expired. I didn't receive an apology, Which is what I was looking for. All I got from him is I had no issues with the food today. mind you all three people that I had with me order the same exact food and said exactly the same thing about the food. We did not eat our meal. The way this got handle is unacceptable. Maybe this manager has to get his butt up from his chair and do his job. Go check labels go make sure that they're not selling old food and make sure that the food that should be thrown out. Doesn't get a new label put on it. This is a Health care red flag.

Tonight I had to throw my money in the trash because the chicken was sour and tasted funny and the sauce tasted like old ???? and the manager was very rude to serve the customer, terrible service, the quality has simply gone down because it's not the first time I've eaten it. and it definitely doesn't taste the same