Cold Stone Creamery - Evanston

Three empty employees. dirty counter. grub Hub order was not only started, but would not even check what it was. sassy coworkers.

Their website says they are open up to 10 o'clock, they had a line outside at 9:20 and just always told that they were closed. it looked like most children wanted to close early. I hope the management does this. should change their hours online if that is the case.

Very bad customer service. hours are listed on the door and online. the place should be open at 11 o'clock, was there at 11:05. when I tried to open the door, she was locked and a hired came out and said they were not completely open. I had no problem waiting with that, because it was only 5 minutes after they were open. when I waited, I could see her cleansing and “order” but she was on the phone all the time. when it was 11:30 a.m., the worker came out and said: wait for cake or ice? when I said ice, she reacted well that we didn't do that at the moment. there was no excuse for the inconvenience. when she expected from me and another customer, she said that what happened when they were short workers, and if the closing shift did not do what they had to do. very bad customer service at a place where people should be friendly as many children go in and out.

Spent 25 minutes in their business in evanston. no one has looked so much at us – there was no line. as a line formed behind us and we asked if one of the three participants would take an order, said the, we said they had no command. about eight customers went out without order. oh, and it smells like breaking at one end of the counter.

We came in on 08/20/22 at 9PM. There were two black males working and one Asian female working (description for the reference of management). The line had a good 10 people in it, yet the female employee was the ONLY person taking orders, making the ice cream, and checking out customers. It is incredibly sad to see that the other two were just standing around with their with headphones in eating the toppings and pretending to clean while they allowed her to take on the role of three people. They should be ashamed and fired.