The Rivoli - El Dorado

We stay at the Ritz and have birthday dinner at the restaurant, although the food was very good and exquisite I could not say the same about the service. The Ritz takes pride at their service and I was really surprised that was not the case. Besides the kinda poor service in the dinning room we found out that our bill had few items we did not consumed. When asked they were rather rude and they said they would investigate no even trying to apologize or say at least polite sorry, it was in rather rude tone"misstakes happend and we would investigate First one would not thing that checking your bill would be needed in a restaurant like this and second the respond was unpleasant and very unexpected at The Ritz

That was raised. there is a reason why the ritz is so sought and I can see why. the personal was ever so helpful and friendly I had three children with me and they really helped throughout the entire dining experience.

What a fantastic place, all the staff were nice and friendly. to a travel zoo voucher, to lunch. eating was fantastic. I love it here.

Great lunch on the Italian Terrace at the Ritz today. The food is fantastic, the service is just a bit overbearing but the peace and quiet of the terrace makes up for it. There is an assumption that everyone is going for afternoon tea and it gets irritating when 5 or 6 people ask you the same question. The welcome is not the best as it feels more like an airport security with lots of check point! Anyhow, the food was delicious and that ‘s why we went there!

What an absolute scam. Had a voucher for the restaurant given to me as a gift due to covid we had to extend the validity of the reservation. I was then informed prior to my reservation that the voucher was used (it most definitely wasn’t) and I will have to pay cash for the experience. The restaurant and the voucher team kept bouncing me back and forth between the two departments. In the end, both gave up and decided they were collectively not going to do anything about it. To quote the Ritz Restaurant representative when I called them for the 20th time “you’re wasting your time, you’re not getting your money back, cut your losses short and consider this a loss for you and a win for us”. I’ve never even heard of a low class fast food representative speak to any human being in that manner before, let alone a world class restaurant.