Pizza Hut - East Mesa

Ordered food from this location. The melts were burnt and unbeatable. Also did not receive half of the wings we ordered (missing 16 wings). When we called the store no one would answer or would simply hand up. Horrible service. Definitely won't be going back. All they're interested in is taking your money

Got delivered the wrong pizza and had to call over 25 times and kept getting pushed to customer service where they transferred us to the store location and they refused to answer the phone. Customer service was no help and told us there’s nothing they can do. Had to go in store to get a new pizza and had to wait for it to be made.

I am not one to complain unless it was really not a good experience. I am in the industry and understand that we all have bad days and like most places, totally understaffed and I 100% get it. But to pay so much, with the inflation affecting everyone, everywhere and this not being the first time having a problem with this specific store, I feel like attention needs to be brought to someone that can hopefully make improvements to avoid future issues for others. With that being said…. I waited 2 hours for my order today. Every time I called, it hung up on me. I finally selected the order option and got through to someone and I was told that they were still working on my order after an hour and a half. 2 hours later, received our food but it was definitely not fresh for taking 2 hours of preparation. It was cold, the pizza was all crust and overall tastes like next day pizza. I have 3 boys that literally sat outside and waited for it to come, only for it to be disappointing when opening the box and realizing, not much pizza to it and that it was old. The only reason I gave 2 stars for the service was because the door dasher that they sent out from their store, was so friendly and sweet. Other than that, not being able to reach anyone at the store until I selected “place new order” was incredibly frustrating to be hung up on otherwise. I am just very turned off by this location and honestly I just want my money back for this order. Hopefully they are able to hire help or offer better training, or whatever it is that is setting this store back so much. I don’t know what more I can say. I don’t think that I will use this location again and I am very sorry.

This pizza hut has carry out or delivery only. The pan Supreme pizza was so good and it had an adequate amount of topping and was cooked perfectly. Service was speedy and she was efficient at taking our order. Thank you Pizza Hut for a delicious dinner.

Pizza was soggy wings needed to be cooked a little more and came with the wrong sauce, this pizza hut is the only one that has messed up my order and pizza was soggy