Dunkin' - Dothan

One of the smaller Dunkin’s I’ve been to, but the staff welcomed me as I walked through the door. Plenty of parking and has an efficient drive thru if you need one. Clean and updated and my coffee was spot on.

Horrible experience. I went through the drive through and used a reward for a $3 latte. The girl kept putting it in as an iced coffee and adding pumpkin flavor. I kept telling her I wanted the latte. At the window she confirmed I wanted a latte and then gave me a drink that was definitely not what I ordered and she charged me almost $7 for my supposed $3 latte. But it was still just an iced coffee with added pumpkin. I went inside and told another girl what happened. She was confused why my reward didn’t work even though I kept telling her it was because the other girl didn’t put in the right order. Eventually another woman got involved too and they were trying to ring up a new order with the right drink. My reward still wasn’t working and they told me it was their systems fault but they still wanted to charge me even though it was their fault and not mine. Their best solution was charging me $7 for the “cheaper drink” and giving me the drink I actually ordered. I wanted so badly to ask for my drink and a total refund, because at this point I had been there for over 20 minutes and they still couldn’t help me. They never offered a refund or any kind of offer for causing me the trouble. I finally had to tell them that I didn’t want any of the drink and I just wanted a refund and to be able to leave. So I left after over 20 minutes with no drink and a terrible experience because of employees being inconsiderate.

What happened.... Today, I walk in and your doughnuts were just pathetic. Like barely any chocolate on the ones that are supposed to have chocolate on them, then it look like something my kid could have done, with the rest of the doughnuts that are displayed. This is Usually my go too place. Like they didn't even try to make them look presentable, who ever made these doughnuts ,you need lessons. On top that you want people to pay for these doughnuts. Come on Do better.

The living incarnation of disappointment if it were made into a restaurant.Expect the staff to sit in the corner, offended at your existence, hanging with friends and playing on their phones. If your order is wrong, expect an argument. It's best just to save your time and mood, and visit the store across from Flying J on the Southside or go to the store on Hwy. 231 across from Walmart.

Horrible customer service at this location. Young man thought coffee brewed an hour ago was fresh and didn’t offer to brew a fresh pot so we did not purchase