Dunkin' - Derry

If you order a coffee late morning/early afternoon, there is a good chance they'll serve you decaf instead of doing their job and making a new pot of regular. I ordered a REGULAR coffee a bit after 12 and watched as the gentlemen filled my cup with 100% decaf.Seriously, how hard is it to put a new filter in and press a button?

A very friendly environment, the staff are really nice even if they just had a lot of people rushing to get in and get out.They usually always have my donut that I always get and my boyfriend says they make his coffee really good as well. Don't really have any complaints to be honest.Parking: This Dunkin Donuts shares a parking lot with speedway, a gas station that's connected to Dunkin Donuts.They usually are not to bad for parking just depends on how busy they both get.

At drive up window I witnessed 3 workers standing around with folded arms instead of helping the only cook struggling to keep up with drive-through and in-store food orders. Unbelievable. On top of that, they got my order

Worst location around. Rude staff. Placed my order at the speaker.. anything else ... no reply... super slow waiting at least 8 mins waiting to get to the window... got to the window.. coffee wasnt done.. the guy at the window didn 't say anything just stood there looking at the wall till I stuck my form of payment out the window.... they never make my drinks right. I won 't be going back to this location.

It’s noon, Oct 26th, I pull up to order a sourdough breakfast sandwich, I wanna switch things up and get an everything bagel instead of sourdough. Simple, right? Nope! Even after repeating my order (because they asked me to), what I got was totally not what I asked for.Instead of an apology or a quick fix, the older woman shrugged and said “you didn’t order it that way.” Seriously? ?Now, here 's the kicker: this isn’t the first time! At a different spot, the owner flat out said no to the same substitution. No signs, no warnings, just a straight up no. Aren’t there rules about keeping things consistent? Dunkin ' franchise owners don 't have complete autonomy to decide on whether or not to allow substitutions for menu items. Dunkin ' has specific guidelines that franchisees must adhere to in order to maintain brand consistency and quality across all locations.If you’ve got weird rules or you can’t swap out a bagel just tell us! No one’s got time for mystery games and messed up orders. A little friendliness wouldn’t hurt either!