Tim Hortons - Depew

I didn't get my credit card back after my purchase.(honest mistake) I called first thing in the AM and a nice gentleman offered to get my message to the supervisor and have her call me after 9 AM. She did call me back and left me a message. I went there after work and she safely returned my card to me. She also offered me a coffee/muffin. What I loved most , was how calm she was, (Professional) listened to my concerns and was genuinely apologetic.. skills missing in today's economy..great customer service.. Thanks for making me believe in kindness again.

Every time I visit this place the food is terrible or incorrect. No problems at most other locations. This is the chicken panini sandwich, barely warm, not sliced in two and hardly a sandwich? There was only no other customers here when I ordered.

I've been here a few times and the experience has always been positive. Staff was very friendly and due to the location it has always been a short wait. Food is good and the prices are as expected.

Tims Hortons have been bad,but this takes the cake. Worst location of all time. Literally like the twilight zone. Noone has a brain. They will mess up order every time and do nothing to fix it. Make up prices as they go. Stay away

Several recent horrible experiences here on the way to nearby Amtrak station. Hot coffee served cold, wrong coffee orders served, cold hash browns. Will never go here again.