Dunkin' - Davenport

This Dunkin' location is awful! As locals, we decided to give it another try, but once again they showed that they cannot handle the high volume of customers. The drive-thru line was backed up all the way to the entrance, so we decided to go inside. It wasn't any better inside, with a long line that almost reached the door and only one person working the register. After waiting for 15 minutes, they announced that they were out of certain items and could only accept credit cards.

I attempted to order at the counter, but after standing there for 15 minutes with no one acknowledging us or making eye contact, we finally asked if we could place an order. We were told to wait. This was the fourth time we have experienced issues like this at this restaurant. Additionally, we witnessed an employee filling an ice cream container halfway with ice cream and then topping it off with water.

I am a big fan of Dunkin', but my recent experience was disappointing. I ordered 5 items and not one of them was prepared correctly. My order included: 1. 2 black pepper sandwiches (wrong bacon and only 1 sandwich instead of 2) 2. frozen mocha with whipped cream (tasted like plain coffee with a hint of mocha, no whipped cream, and I was still charged for it) 3. iced caramel latte (lacked flavor) 4. bacon avocado toast (had chunks of bacon that didn't taste right). When I tried to address the issues with my missing sandwich, the employee at the window argued with me. They also tried to charge me for a second order, even though my card had just been rejected after my first payment. They only gave us the second drink after we asked for it.

I visited this Dunkin' Donuts on May 31st in the morning. The woman who took my order was extremely friendly and understanding, which I appreciated because I was frustrated with the traffic on I4 and needed a pick-me-up. The employee at the window was also very friendly, and I didn't even have to wait for my perfectly made coffee. I really appreciate the kindness shown by the staff, it's as if they understand how bad I4 traffic can be so they go the extra mile to be nice. Thank you!

This place is amazing! The staff are friendly and attentive, and the service is top-notch.