Shuttle Loom - Darlington

Waited for ages at the bar to be served. Had to stop a barmaid to ask her if we could order drinks. She clearly objected to us asking her and disappeared into the kitchen. Eventually returned and we ordered our drinks which she got wrong (I wanted a half of lager she gave me a pint) when I asked her to change my drink she huffed and poured half of the pint into a half pint glass. When she took my money she charged for the pint not the half!! She clearly is the wrong person in the wrong job. No smiles … no welcome … customers were obviously an interference for whatever she was doing … absolutely no chance of me ever going to this pub again, and I recommend others don’t either!!

Another fantastic visit to this restaurant. The food was outstanding and the service was excellent, especially from Catherine. We enjoyed great conversation over drinks and ended up staying longer than we had intended. I would like to give a special shoutout to Tina.

Had a lovely afternoon/ evening at the shuttle. We went for a family birthday meal and even though there was 16 of us (including 2 x 1 year olds), nothing was too much trouble. The food was great. We'll definitely be returning soon. Thank you to all the staff, you were amazing even those not on shift but still helped out because you were busy

We had a fantastic experience at the restaurant last night with great service for our group of 16. We were there for a family birthday celebration and tried a variety of dishes including steak fondues, mixed grills, rib eyes, and chick n mix platters, as well as burgers for the kids. Despite running out of chicken bites, the staff informed us beforehand and we had no trouble finding alternatives on the menu. The rib eye steak was especially delicious, the best I've had in a long time! We returned the next night to see if the food was consistently great, and we were not disappointed. The service was fast and attentive, and it was nice to see that the restaurant has become more family-friendly again. We want to thank John for the fantastic meal and look forward to coming back soon.

The full building stunk of BO and grease. The food was absolutely disgusting. I have not been well since I have eating this monstrosity of idea of nice food. #GREASEYHOLE