La Madeleine French Bakery Cafe

I come here for their lemon tarts and they are divine. I truly love them. I usually come to this location at least once a week for a lemon tart topped with whipped cream.

Unfortunately this location does not look like a La Madeleine and it does not feel like La Madeleine, and the food does not taste like La Madeleine's. The Chicken Friand had obviously been sitting a while before being reheated, resulting in a pastry that was not flakey and a bit soggy. The quiche was over cooked, perhaps because of reheating, but certainly not up to par. At least the pastries Cherry and Greek yogurt Danish, and Chocolate Crossiant were good. As much as I enjoy La Madeleine, I will not be returning to this location. Not a good concept. Call it something else.

I waited a very long time for an employee to take my order. No greeting, no eye contact, just mumbling. And this staff member was wearing ear buds. When he brought the plate, just sat it down and turned to go back to the counter. The wild mushroom soup tasted off and the salad was wilted. Zero customer service. Only two other customers in the place. Won?t be back.

Beautiful interior! Terrible service. 30 minutes waiting for our food when there were only two customers ahead of us. Food came out cold. Chicken pesto pasta was sent back, still had to wait another 15 minutes for them to reheat it. My husbands sandwich was also made on stale bread. The worst part of the entire experience? The cashier was rude, short, and very unhelpful. The second employee was kinder when we sent our food back. Never again. Cool concept with the drive thru and new style of restaurant but the customer service is so pitiful that it?s not worth the time or money.

They were out of almost everything when we went, more than 4 hours before closing. Ordered the French breakfast and after paying was told they didn't have the Galette and replaced it with a croissant. They also said their coffee machines were broken and had no coffee but the coffee urns next to the soda machines had some. About more than half of the people who came after us left without ordering due to every time they asked if they had a certain thing they were told no. The croissant was delicious, but I don't think they were worth the hassle.