Mazzio's Italian Eatery - Cushing

I normally don’t complain about things, because I believe everybody is human and make mistakes. That’s how we learn! But this one has me scratching my head. Let me preface this by saying, I have eaten at Mazzios for over 50 years, and have not had one bad experience, until last night. Tues. 7/30/24 . My boyfriend and I were at this Cushing, Oklahoma Mazzio’s 2234 E. MAIN St. . We went in, ordered a large 1/2 Greek and 1/2 cheese hand-tossed crust pizza, to dine in. Along with side salads and drinks. The young lady that waited on us, was sweet. We ate our salads and waited on our pizza, which I’m guessing was about 10-15 minutes. Which was fine! But the pizza was brought out, and the whole pizza was a Greek. I don’t like Greek, that’s why I ordered my half, cheese. So we told the girl, same girl that was at the cash register , she apologized and took it back. it ended up on the all-you-can-eat buffet table. Which was fine with us . Then about 10 minutes later she brought out a large pizza, that was 1/2 Greek and 1/2 cheese, but it did not have any marinara sauce! We told her it didn’t have sauce on it…she went to ask someone in the back, then came out and said that they don’t put marinara sauce on 1/2 and 1/2 pizzas. Well at this point we were getting frustrated, so we had her bring us a to-go box and cups, so we could leave, before we got MORE frustrated. There were 4 other people in our part of the dining room, and they were shocked with everything we had been through. One of them said this was why this particular Mazzio’s never has anyone in it, because service is lousy. And to be honest, we didn’t eat any of it, after taking it home, because we were a little leary. Not one time, did anyone else come out and apologize and try to make things right, except the young lady who brought out the pizza. I wasn’t expecting a refund, I just wanted the pizza to be done right! This is the first time I’ve been to this Mazzios, and definitely won’t be back. But I will continue to go to the ones that I am familiar with. Is it true that you don’t put marinara on 1/2 and 1/2 pizzas? Again, 50+ years of eating Mazzio’s, and never heard of this.

Very unfriendly their food and service has went down hill.

The food was well below expectations. The salad bar was dirty and low on everything. The spinach was rotten. I was very disappointed

I called in my order I got here 20 minutes later my food still wasn't done it took another 15 minutes to get my spaghetti and she never handed me my drink she didn't know my order she thought it was funny I will never be back to the store again this happens every time I come here the staff is a freaking joke they need a manager that will enforce rules

Our food order wasn't right my friend is allergic to mushrooms and she told the guy no mushrooms on the supreme pizza and he comes out with our pizza and it has mushrooms on it. So he took the pizza back to remake it and it's taking them an hour just to cook it and we are still waiting for the pizza going to pizza hutt