Mcdonald's - Covington

The food was very hot, from the double cheeseburger to the 10-piece nuggets. The fries were excellent. Both of the people I spoke with were friendly and professional. I was in line for no more than 5 minutes from start to finish. This was the best McDonald's experience I have had in years, possibly the best ever.

The restaurant always has a skilled team working to efficiently deliver orders without being overwhelmed by pressure.

I typically don't leave negative reviews unless the experience is truly awful, but this place consistently messes up my order whenever I go through the drive-thru. Even if they manage to get it right, the food is often cold and the portions are smaller than expected.

This restaurant has certainly improved since its creation, although they still face occasional issues, whether it be training new staff or someone struggling to keep up. Despite some mishaps and mixed up orders here and there, it is not nearly as frequent as before. Ultimately, they consistently deliver a branded service and offer contemporary dining experiences. It is important to remember that everyone has their off days and should not be judged solely on that. Over the years, they have made significant strides and have vastly improved.

We drove for 15 minutes to get to the restaurant. I appreciated that they pay their employees a fair wage. However, the wait was making everyone in our group uncomfortable. The only one who still wanted to go was the 4-year-old, but even she eventually decided it wasn't worth the long wait. The food was not enjoyable at all. Overall, it was a disappointing and frustrating experience.