Papa Johns Pizza - Cobourg

Ordered 2 Pans, one Works one Spicy Italian. Got it delivered, Spicy Italian was burnt to inedibility. Not even mad. The reason? Prompt, professional response to remake and redeliver on a snowy, obviously busy, Saturday night. Thanks PJ'S!

My wife and I were not happy with our delivery order on Friday night…BUT received a very professional and satisfactory outcome from Store Manager Tara. I called in an order for delivery. The person answering the phone was a bit nervous and obviously new to the job. We asked about the specials and the person on the phone struggled to explain them to us, so we ordered 2 mediums pizzas with garlic knots and a 2-liter bottle of pop. My pizza was delivered nice and hot and good as ordered and my wife’s pizza was delivered nice and hot, somewhat like ordered but missing a few requested changes and at almost double the cost of my pizza. The next morning, I called the store and spoke to the Store Manager Tara who was professional and quick to fix the problem. I told Tara that I was not happy with our order and asked if she would help me. After explaining the highlights of the mishap to Tara, she pulled up my bill, did a quick review and then took full responsibility for the mistake. Tara apologized and asked me to please order one more time over the next few weeks and to give them a chance to fix the mistake. Tara offered me a good will gesture that would be added to my profile (attached to my phone number) that would be added to my next order. All in all, I think that the gesture that Tara extended to me for my troubles was more than fair and we look forward to placing our next order with Papa Johns in Cobourg.

I typically don't leave reviews, but I feel compelled to caution future patrons about this restaurant. Do not visit this establishment. The customer service is abysmal - no greeting, staff seemed annoyed by my order, and they were unhelpful with the menu. I spent $60.00 and had a terrible experience. I will never return to this place.

Papa John's pizza in Cobourg is arguably the best tasting franchise pizza in town. We always choose to order from them over any other pizza place because their ingredients are of higher quality and the crust is always perfect. While their prices may be a bit higher on regular days, taking advantage of specials like Wacky Wednesday or checking out their deals makes it worth it. Additionally, the delivery drivers are always polite and friendly.

The pizza here is fantastic, with plenty of cheese. I highly recommend trying the garlic knots.