Subway - City of Beacon

Food wasn’t heated up. I called restaurant, and they never picked up. How are u suppose to eat chicken cold????

On Friday June 30, 2023, around approximately 4:25pm, I came to Subway for a sandwich on whole grain bread. I was told by the owner that this would take 30 minutes before the bread would be ready ready. I returned half an hour later to a very hostile, aggressive owner who acknowledged, I own this restaurant, if you don 't like it, then do not come back. Don 't ever come to my restaurant after I kindly asked again if the bread was ready.Upon my return 30 minutes later, while I waited for the bread to be ready, when I asked whether the bread was ready, she said, it is still not ready. When I said, you told me it would be ready in 30 minutes , Ms. Corden then became hostile and replied, don 't come back at all and added emphatically, cause I own this restaurant. In the presence of three other customers, Joy Carden, owner, was not only rude, discourteous and extremely boastful raising her voice at me all because I asked when the bread would be ready after waiting patiently for the time she told me.The cameras on the premises record all transactions which I hope the corporate headquarters will see in order to know just how their Subway brand is represented with arrogance, obnoxious and disconcerting behavior by a facility owner.I do not eat at Subway very often, but I am a loyal customer familiar with good quality customer service, behavior that was illustrated by her male subordinate, whom I complimented.It is hopeful that the Subway Corporate headquarters will read this post, watch the timestamp on the video recordings and take action because Ms. Carden 's behavior was completely inappropriate for the Subway restaurant brand especially when the air quality index was unhealth at 157 today.Vegetarian options: whole grain bread

Staple found in my sandwich I am writing to express my deep dissatisfaction and concern regarding an unpleasant incident. I found a staple embedded in my sandwich, which was both alarming and unacceptable.On Sat June 17th, I visited your establishment. I was looking forward to enjoying a sandwich, but to my shock and dismay, I discovered a staple concealed within the sandwich while taking a bite. This discovery not only ruined my appetite but also posed a significant health risk.Finding a foreign object, particularly a staple, in my food is not only unappetizing but also poses a serious threat. Consuming such an item could have led to severe injuries, including choking, puncture wounds, or other harmful consequences. As a customer, I trust that your establishment adheres to the highest standards of food safety and hygiene, which I believe were clearly compromised in this incident.I have always considered Subway to be a reputable chain that prioritizes customer satisfaction and safety.Please consider reviewing and enhancing your existing food safety protocols to prevent any future occurrences of foreign objects in meals served to customers.Please understand that I value both my health and the reputation of the establishments I choose to dine at. I believe it is your responsibility to ensure the safety and well-being of those who patronize your restaurant.I sincerely hope that this unfortunate incident prompts you to reassess and improve your food safety practices.

I walked in and started to order minding my business. As I’m telling the lady what I want on my sandwich, I’m point at what i want through the glass but because my finger touched the glass the lady says “would you stop putting your hands on my glass, everytime you do that I have to go back and clean it”. She was extremely rude and unprofessional. That is terrible customer service. I hope this lady gets more training and is corrected on her behavior or is fired, that is never a way to speak to a customer. Her name is Joy, as shown on her name tag.

I absolutely recommend this Subway! Sandwiches are crafted with care. Owner and employees light up my day. Service is impeccable, and the restaurant is always clean.