Sweet Frog - Chester

Polite staff. Clean establishment. Quite busy when we stopped on a Friday night. Group like the selection of frozen yogurts and toppings. Only one machine was down when we were there. As with any frozen yogurt toppings (might as well be gold) be prepared to pay .

Not a happy customer!! I went to Sweet Frog today thinking I would be able to use my four dollar fill. However when I got to the counter I was told that their machine was down. I informed the manager that I had a text for four dollar fill up would she like me to show her. She would not honor the four dollar fill up. A sign should have be posted making customers aware that the machine is down.

My friend came from California and the last thing we wanted to do before she left was go to sweet frog. We were there at 12:05 and waited about five minutes but they weren?t open. We left with out getting our ice cream and we were very disappointed.

Arrived at shop and created our sundies. Waited at register for several minutes until the employee decided to come out and wait on us... NO ONE WAS IN THE SHOP TO GREET US WHEN WE ARRIVED...no one. We thought no one was there.. However, my granddaughter said she saw the employee in the back on her cell. Those mirrors work both ways. While we ate our sundies the employee went to the back again where she came from until another two customers came in. This time the employee came out with her cell phone and was using it. She waited on them and proceeded back to her hideout.. Yet another customer came in with two boys one which the customer was carrying..she sat down while the other small boy waited on himself...again employee no where to be found. I helped the little boy..when he finished getting his yogurt and put it on the scale...still no employee to be found... The mother got up with her son in her arms and called for the employee three times before she appeared to wait on her. She again came out..and immediately returned to her hideout.. Never once was anyone greeted coming in or leaving. As the owner you might want to look for another employee that would at least do what she is paid to do..that is to wait on the customers. She got paid for being in her cell. We were there about 3:45 pm. Also, shop could use some cleaning up...yogurt stations some were quite messy!

We arrived on a cold night but excited for some yogurt. Place was clean. It was quiet and easy to have a conversation. Staff was friendly. Toppings were a little short but that might have been because it was close to closing time. Would visit again