La Scala Delicatessen - Cheltenham

Very close to the Everyman Theatre, this is a neat little cafe serving sensibly priced delicious hot coffee, other hot drinks and snacks and light meals. It is quiet, the staff are friendly and it is much to be preferred over the noisy cafe in the theatre itself. Although it is no as 'posh '. My kind of place.

I stopped by Cafe la Scala deli on Regent Street in Cheltenham for a quick coffee before my nail appointment. I only had 15 minutes to spare, so I ordered a cappuccino from a rude and unprofessional server who seemed too busy to greet me properly. She insisted I make a decision quickly and when I asked for a cappuccino, she responded in a condescending manner, saying she couldn't choose for me. I was shocked by her attitude and lack of customer service skills. I don't plan on returning to this place, as it's clear that they prioritize taking money over treating customers with respect.

Formerly The Pasty Shop. They still sell pasties. And muffins and cakes and good coffee tables and seats outside on Regent Street, a respite from the heaving scrum that is High Street and just up the road from a pub whose name surely earworms all who sail in her. I haven't tried the pasties yet but will do so. C19 safety precautions were observed NHS check in app used, entry and exit lines.

We ordered garlic bread to share and were served with three pieces of sliced brown supermarket type bread on a plate drizzled with balsamic and pesto. I felt insulted. Then we waited and we waited and we waited and we waited (an hour? before finally receiving four bowls of microwaved pasta. Mine was supposed to have mozzarella as a main component but I saw no evidence of it. The coffees were a cross between muddy ditchwater and engine oil. The owner is not deserving of the polite silence we maintained today and should hang his head in shame. We were the only people there.

Lovely little place, the friendliest staff you could ever imagine! Mozzarella panini is really tasty and I'll no doubt be going back for a slice of cake later today! A hidden gem.