El Pollo Loco - Chandler

Staff was nice but family meal was completely burnt and charred to a dry crisp. I don 't like picking thru my food for the good parts. And especially don 't like wasting my$. Check your chicken. Juicy not dry please.

Good food at a great price, but the customer service is really rough! They were unorganized and probably weren?t following their training. All orders had an order number, but instead of calling that, they called customer names, or descriptions of meals. It took forever to get our food. They gave my burrito to someone else, who brought it back. They then turned and handed it to me. (I just hoped they hadn?t opened it or tasted it. Overall, it was like a bad SNL skit.

Food was okay. The salads were gross (no dressing provided), the chicken was greasy, but the churros were delicious! The service was odd...the staff seemed confused. The line took a long time to move; and there were only 3 poeple ahead of us!

I guess I have now learned my lesson. Disappointed once again. Got home and noticed my order was not right. They gave me 3 pieces on cold, dry chicken on my salad. The forgot one of our items. I will check out another location. This one is in need of some assistance.

Ordered the 4 piece meal. The chicken was extremely overooked, it was dry and crunchy. In addition, the pieces were so tiny, that the salsa cups were bigger. We barely got 4oz of chicken in 3 pieces, we paid for 4 but got only 3 pieces. Will never go back and am canceling my account.