Astor Kensington Hostel

Dippy staff on checking in, i think he was stonned. I was given a ground floor room. The room itself is clean but I assumed the window left wide open is what made it very cold, I was wrong, It is very cold anyway. The window faces an outdoor space containing kitchen basement vents that leads up the centre of the building, facing other windows in the same building. I was told the common areas are off limits because of lockdown but the reality is that common areas are off limits to guests so that the staff have space and facilities to host parties until 5am, keeping everyone awake. The toilet they used for their party was directly next to my room. So between midnight and 5am I had to deal with party noise in addition to noise related to being sick and spitting from the toilet next to my cold room. I disputed the problem last night and was told i can get a refund. Today i was told completely different. I was told that the manager wont be in until Monday (the same day as I'm due to check out). Apparently only the manager can authorise refunds. Now because my complaint has hurt staff feelings, I had to leave and consult the manager on Monday regarding my refund and why they value staff feelings over customer rights to get my £51 back. I'm not keen on drama on television let alone in my life as well. If you dislike drama, don't consider staying here. If you want a good nights sleep, do not stay here, the staff have absolutely no respect for guests. If you do find yourself having to stay here, pay only 1 night at a time.

I stayed here for 2 days just as I arrive to London. the staff was friendly and helpful, they even borrowed me an adapter so I could charge my laptop. as for the room, they 're not the most comfortable. I think 9 people bedroom is a bit too crowded and climbing to the third bunk bed is challenging and even dangerous. the bed ladder is very narrow with not much to hold on the side. Luckily for me the top bed where I was supposed to sleep was dirty so instead the staff replace it with the lower bed. (which also had a stain on it). the beds are quite simple with a very thin mattress, no place to charge a laptop near the bed, and only a USB plug for the phone. there is one fan in the room that only reaches the lower beds and not much space to place a big suitcase under the beds. The bathroom is small but clean, the place also has equipped kitchen and a living room, which is the only place you can charge and work on your laptop simultaneity. I think the biggest advantage of this hostel is the price and location.

I stayed at this hostel for four nights from 1st June 2022 to 5th June 2022. This hostel is just a few minute walk from Queensway tube station on the Central Line. So far, my stay was very pleasant from day one to my last day in London. I never had any problems with all the staff members and the guests they were very friendly and I felt like being at home. The hostel is very budget friendly if you're travelling on a budget. I would stay there again if I visit London next time.

Stayed here for one night when our other hotel was booked up. Definitely a youth hostel in feel and clientele. Our room was up four flights of stairs (no lift in the building) and was teensy. Bathroom was en-suite but extremely small (sink was basically on top of the toilet). They charge for the use of towels and also required a deposit for the key. Location is alright, as it’s close to two tube stations. The radiator was also broken in our room, though they did provide a temporary replacement.

Stayed for 4 nights in a 9 bed dorm. Very small room, creaky beds and very loud lockers. Shower in the room only had cold water, two down the corridor were fine. Generally hostel could've been cleaner. Very small kitchen and limited cooking facilities given the size of the hostel. Staff were helpful and the location is excellent (close to tube lines etc). However for price you are paying you would expect a bit more. Breakfast also does not seem worth it for the price.