Pancheros Mexican Grill - Cedar Rapids

My dining experience at this restaurant was on a Sunday around 8 P.M. Although it was mentioned as closed online, three other customers entered so we decided to do the same. The Google hours were not accurate, as we found out that the restaurant is actually open 7 days a week until 10 P.M. There were only two employees working at the time, but they were both very friendly and helpful. We both ordered bowls and were pleasantly surprised by how amazing they tasted. In my opinion, the food was even better than Chipotle.

Absolutely filthy and they sold me a salad then said they were all out of forks. Why wouldn't they tell me that before making my salad. Worst experience we've had in a long time. Never returning.

Samonjai was so pleasant and friendly. I recommend this place because of this young man. The food was hot and fresh and was the perfect combination. The store was also clean and smelled so good. The floor was cleaned and swept and tables wiped down.

Pancheros has some of the worst staff i've ever seen a restaurant have. Every one I go to is terrible. Today I did an online order, and it was ready to go when I got there. I walk in and there is a line of people ordering, and then about three people waiting for online orders. The workers wouldn't even look at us, they were ignoring all the people who had online orders. Soon there was like 7 of us, and we were all asking for our food, and nobody would listen. One guy looked at like two things and said he didn't have anyone's. Everyone was getting so tired as they continued to get the walk-ins, and ignored all the mobile orderes. Finally I stopped someone and asked for mine and it was sitting right there the entire time. The whole point of mobile orders is that you don't have to interact with people, and it is quick and easy when you're in a rush. They are the only place that you can't just walk in and grab your order. You have to wait for an employee to get it for you. It's so ridiculous they are the only place that hasn't figured it out. Mobile orders are supposed to be prioritized, and it's so awful they wouldn't even look at us when they know some of us had places to be.

In Cedar Rapids, anytime I go to ANY location, the people are not friendly. Everyone seems to hate their job, never smiling. They act as if it is an inconvenience to even wait in you. The food is good, but for the price, portions are small.