Firehouse Subs Henry St - Catoosa

Just tried this for the first time and it was very yummy! The staff were all very friendly as well and the store was clean. My only complaint is it is a little pricey for a sandwich but still 5/5 stars!

My food was trash . The service was trash . Haven 't gone back since . BTW this was supposed to be a Italian chicken salad which includes pepperoni and salami which i paid for and did not receive. Great job at messing up a salad didn 't know that was possible.

I went in yesterday on my lunch and the food was mediocre at best and way overpriced. Also the manager was clearly rude because I watched a staff member leave in tears. Do better Firehouse.

Being gluten free, I was so freaking excited to learn they had gf sub rolls!! I happily ordered the steak and cheese combo. That was the best dang sandwich I have had in months!!! Thank you for catering to allergies!

I'm pretty sure we all know how this goes... You scroll through reviews of different restaurants and you see the typical handful that are absolutely amazing And then the handful that is absolutely scathing. When I got home I had my dinner, I knew I had to leave a note for that team to read publicly. It was a very busy day at work today, and I didn't get a chance to eat lunch strike one. Yes I know it's unfair I'm just being real about it even though it was all my fault. Placed an online order and everything went smooth, But then I walked in the door 30 minutes later and no order in the to go display strike two. Already hangry since morning, I could feel strike 3 coming in hot, But then this story makes a big turnaround. I was greeted by happiness. I don't think it was a made up canned kind of happy, I believe this was a natural cheerfulness that comes out of this person. Mistakes happen, things slip through it's life I know, But I really have to say that this team not only recovered with speed, but with grace as well. I was afforded the same smile as I was headed out and I was asked to come back for another visit. I'd left a quick serve restaurant with my to go order feeling not only happy about the experience that just happened but about the whole day in general and I hadn't even seen my food! I got home and my sandwich looked perfect. I just took the last bite as write this very ending, and every bite to the end they nailed it. Great recovery team!