Taco Bell - Catonsville

Most disappointing service and customer relations ever for a taco bell. Definitely doesn't meet standards for a fast food establishment. Above and beyond on horrible service. From the looks of the establishment they look clean, positive, professional and easy to accommodate but found to be a completely negative experience. Would never recommend this location to anyone skip it and go to the next closest. There is a reason there are no customers in line outside or in.

This is the 3rd straight time I've come here (over a span of 3 months) and the inside is closed for breakfast. This place sucks. Get a new leader or new owner. I like 1 mile away and will never come back

The location of this restaurant is a little tricky to get to depending on which side of the road you are on. The store itself is great. I experienced short wait time in the drive thru, and they got my order correct the first time even with lots of modifications.

Taco bell columbia is closed for 6 months so I came here and it's not nearly as good. My flatbread were cold and felt like they were made 30 minutes before. Also seems like the portions were not as much as columbia. I'll try Elkridge location next because this one isn't good. Won't come back.

After ordering a meal, at the drive-through, for my wife, I attempted to order something for myself. I was told by the order taker that vegetarian meals could only be ordered online. At the pick up window, the store manager confirmed the statement, made by the order taker. I was confused, as I have ordered vegetarian meals at Taco Bell pick-up windows, up and down the East Coast, for years. However, in this instance, I was instructed to place the order online and wait five to eight minutes (according to the app), and then return to the window. Being unfamiliar with that ordering option, I asked the manager if ordering online would place the order with her and she said it would. I pulled into a parking space, placed the order, and waited. While doing so, I noticed that a store other than the one in question had received the order and payment. I went inside to speak with the manager , who took no responsibility for the bad information. She was rude and disrespectful. She demonstrated poor customer service skills. Most importantly, for me, she served as a horrible example for the crew with the misfortune to serve under her, so called, leadership.Having spent some time in my life, working in various Customer Service situations, I certainly understand that in the profession, no matter the level or environment, the days can be long and arduous. For that reason, when I have encountered less than pleasant challenges due to less than pleasant treatment from supposedly trained Customer Service Professionals, I have only asked that they are reminded of the core of their mission and that, as the situation warrants, they be retrained.I spoke with the Corporate Customer Service Office about this incident and shared my unpleasant experience. In breaking with my usual approach, I didn 't suggest retraining for the grossly unprofessional manager. Neither did I suggest that she should be terminated. Although, I am not convinced that she shouldn 't be.