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Przekaż informację zwrotnąI wasn't sure what to expect, given the price. I knew we were trading price for services. But, in the end it was exactly what we needed and the location was great. There were tons of restaurants within walking distance and we never had trouble finding street parking overnight (granted it was Thanksgiving week). We were in an accessible room. We didn't need it, but I think it was larger so they gave it to us as an upgrade I'm guessing. There was actually a refrigerator in our room (which I didn't expect) and a microwave and water station on the hall. There was a small cabinet in the hall that had extra cups, tea, coffee, soap, tissues, etc. to take as needed. There was someone at the front desk and the main door was open until later in the evening. My only comment (not a complaint) was that our bathroom had a barn door that only stayed closed if locked with a hook and eye. The hook and eye was pretty high up and would not be accessible to someone in a wheelchair. Just something to think about.
We really enjoyed our stay. Modern, spacious rooms and a great location. Would definitely stay again and recommend to friends.
Even though my checkout experience was horrible and my checkin experience was inconvenient, I will still be truthful when I say the location is great in central square and you can pretty much walk to anywhere in Cambridge. The room was super clean as well.What I was particularly disappointed with was: being redirected outside of Airbnb to access my check information not being able to get a hold of customer service for 12 hours prior to my arrival on Airbnb and via email finding out that I paid the equivalent of a 4 stars hotel, yet I recieve the hospitality standards I expect from a 2 stars hotel or a hostel, even being scolded and called “unreasonable” at the reception desk for being 40mns late to check out by the reception lady being asked for a 20 dollars fee for being 40 mns late not being able to go inside my room to get my luggage (because I was late) having the reception desk lady fetch my stuff from my room and leave them open at the door.Would not recommend, at all.
Arriving late from an international flight I was disappointed that there is no reception. I had to download and navigate through an app to get into the building. Not ideal.The code to the door didn’t work (yes it was the right code).I stayed for a week and had to pay to have my room cleaned and get fresh towels. I also had to book that two days in advance.On the plus side, it was clean and the bed was comfortable. However it gets one star as the basics… like getting access to your room… were terrible!
This hotel follows a business model where amenities and services are slashed in ways that I didn't love. Cleaning costs extra and must be scheduled two days in advance, which is an annoying thing to discover when you just want someone to empty the trash cans during a multiple-day stay. Very limited desk hours and checking in online had many technical issues. You use a key code, not a room key, to get in and out. My room was small and lacked common amenities like a mini fridge, a usable chair and table, or any form of closet or storage. Location is great but rooms overlooking the square can be loud. Will probably avoid Sonder hotels in the future.