Five Guys - Brookfield

Food is good but defenetly not 19$ for a 1 person meal good

This is easily the worst 5 guys in the Midwest. Never have I had cold fries from a Five guys location and the cup wasn't even full. The Delafield location is 100 times better

I honestly wish I could give 0 stars for the Five Guys in Brookfield, Wisconsin. We ordered online on March 27 for curbside pickup. We arrived to pick up our order and followed the directions online to check in. After waiting approximately 40 minutes after the time indicated the order would be ready, I called the store several times but the phone went unanswered. I then went into the store to inquire about where the order was (which defeats the purpose of curbside pick up). The store was not busy and there were several employees milling around. I explained that I tried calling the store several times and we had been waiting for a curbside order for over 40 minutes from the time they said it would be ready online. The representative went and grabbed a bag by a heat lamp and was like oh, your order is ready. I asked him how long the order had been seating under the lamp. He replied only about 10 minutes. I knew right then he had lied to my face. Only after I wouldn 't accept that old order, he said they could remake it. At that point, I explained to him that I had called the store several times, they were or should have been aware that there was a curbside order waiting and the fact that the order was old, I wanted a refund. Well apparently they didn 't know how to refund my order in store and had to call the store manager, Freddy. According to the representative in store, Freddy said that I could cancel the order online. I explained to him there was nothing online that allowed me to do so. Even the representatives looked at my phone and confirmed there was no online cancellation link. Freddy then said he would refund my money the next day when he was in store. The next day and several days after, I called Freddy to inquire about my refund. He kept saying that the district manager refunded it and it should be in my account in a few days. The amount of the order was $68. After getting the run around with Freddy, I finally contacted my bank (Educators Credit Union) who assisted me in completing an affidavit of not receiving goods and they (Educators) refunded the money back to my account the next day. Shame on Five Guys. Will never do business at that location again! I recommend staying away to avoid the hassle and horrible customer service.

They accidentally gave my order to the wrong person. they quickly repaired it and gave me a free limo while I waited. very nice group of employees. hard to find!

When my meat patty was done it sat on the bun for 5 mins before the worker put my hamburger together. The frys was sitting out and when I got to the car to eat my food less then 4 mins . Everything was cold . The guy that was on the grill moved to the register and he needed help so the guy that was making my burger left to help him and that is how my food got cold . It would have been nice to have him think about keeping the food hot and then helping out . There was no line at the register.