Jaipur Cottage - Bromsgrove

Ordered online via the website, website stated ready in 10 minutes so went to collect the order, wasn't ready when we got in to which I understand the fact that it was Saturday night so would of took longer which I was shocked by the 10 minute notification via the website the chips were stone cold and had to warm them back up, the curries were all leaked through the lids and you couldn't make out what was what ? Then we realised we had been given a tikka starter instead of a tikka main, I called up on the night to explain and the person I spoke with well let's just say he rubbed me up the wrong way. I wanted to be reimbursed for the mistake they had made and was told he couldn't do a refund because he presumed that I wanted everything refunded a £75 order that we ate most of it I would never dream of asking for the full ammount back when I have ate the product. But instead of listening to the customer he was very defensive and argumentative I then waited 5 days and no communication from the manager like he said. I called back this evening and was approached with the same attitude to which he had now changed his attitude about sorting the refund out for the mistake they had made. But this was after he told me I wouldn't get my money back because i paid through and app. Which is not my fault but I am being penalized for thier mistake. After the person on the phone safe to say winding me up and having a full blown argument on the phone regarding this situation I said that I wanted the manager to call me back tomorrow then putting the phone down. Customer service is shocking I will never go there again

28th Oct 23 Another amazing meal thank you. Had an amazing meal at this great Indian restaurant going back for more........

We went for friends birthday. Waited 1 hour for starters. Had to ask three times for drink in the end went down to bar and got it. Waited another hour and half for mains to come out and in the ended up I didn’t get a meal at all and some didn’t get rice with meal or naan bread. Good was served on cold plates and some of the food was just warm. So I will definitely not go back. Disgusted with the service.

I have to give it a 1 star as we will never go back there the starter was tiny and waited an hour and half for it then waited an hour for the main and it wasn't worth the wait. Do not waste your money it's not what it used to be. They even charged us 5 pound more than what it cost. Check the other reviews. I dont normally complain and we did tell them how it was but he wasn't bothered

A small and welcoming restaurant with friendly staff. An interesting menu with good choice of seafood. The food was of excellent quality and not over priced. Definitely recommend.