Vitality Bowls - Brentwood

Horrible experience. Employees unprofessional and customer service was terrible. Came in on a Sunday morning to the Brentwood, CA location last weekend (5/10/23) it was only me and my boyfriend there. Had to wait until someone finally came out of the back to take our order, which took 5 minutes, took our order and we waited patiently 10 minutes for one small smoothie and a juice. We checked in on it but all 4 employees were in the back room just talking amongst themselves not making any orders, or coming out to let us know a timeline. There weren't any doordash orders either or anyone picking anything up. So it was just ours to make. We asked again how it was coming along 15 minutes later and had to wave them down in the back and they brushed us off, to take 5 new peoples orders that had just come in instead of finishing ours. Then one of the female employees came out and asked to take our order -she didn't know anything about our order we had been waiting for the entire time or what we were talking about. So we asked for a refund, thinking they'd give us the drinks for free after all of that, and they hadn't even started making them and said we didn't get the drinks and did not apologize for any of the inconvenience or lack of customer service. Super disappointed. Never going back.

Best acai bowls in the world! Always filled to the topFood: 5/5

California Food Allergy Law dictates that the top 8 should be made knowledgeable to food being prepared to customers. Yet the employees had a reluctant and also rude attitude toward inquiries as to whether or not their ingredients contained some of the top 8.Some of their boosts include Pea Protein, and Whey Protein, for example. These typically are never sold 100% pure and commonly contain Soy Lecithin. Yet I had to push quite a bit to get this information as if I was breaking into some sort of secret ingredient.I left feeling pretty awkward. Was pretty worried the young staff might've even done something to my bowl. For a chain emphasizing health and quality of ingredients, they are far too combative when you question them about it. I can easily get ingredient information for allergens with friendlier service at any fast food chain.

Brentwood Vitality Bowl...This use to be one of my favorite healthy places to go to, and I would always order a large bowl but, I have been noticing that they don't fill it to the top.Basically, if you order a large, they fill it with açaí only half way then they add the filling. To sum it up, they don't top it off. It doesn't seem as if I'm getting a good value for my money in regards with the acai bowls. So now, we're just ordering drinks VS before I use to order both acai bowls and drinks. Service is always excellent...and a nice to hang out too. Now if you are really craving a real TRUE Large Acai bowl, I suggest go to the Pleasant Hill Location, there ...they top off there bowls and it makes it feel like your getting your moneys worth. Either way...enjoy a healthy alternative.

I thought I found the perfect place to get a vegetarian wrap well today I went and I got home and started eating my vitality wrap and it was super chewy and crunchy and so I spit out what was in my mouth and the quinoa and rice mix was like they scared the bottom of the pot or something it was so awful I didn't want to finish it. It was like the bottom on the pot it was gross. Not sure if I will be going back to get the wrap again so disappointed because before it was so good