Steak 'n Shake - Bloomington

What is going on with this restaurant? They can never get it right! I’m sorry, but they always say it will be a 10 to 15-minute wait, or that their system is down, or that it will take another 15 minutes. It's unbelievable to have experienced this at eight different locations in six cities over the last six months. I’ve now decided to go to Culver’s instead, which our field supervisors have also started using. After 12 years of being a loyal customer, I’m done with this place! Avoid the Bloomington location at all costs!

No more waitstaff—what a disappointment! I actually enjoyed the experience of being served. Now, you have to order and pay at an automated kiosk. They call your order number, and you pick it up at the counter. You also have to serve your own drinks. This setup has really changed Steak 'n Shake and set it apart from other fast-food places. I visited five years ago, and my fond memories have been tarnished by the low-quality service.

I was really surprised how fast we got the ride up when nobody else was there and it was 11:15 on a Sunday. after reading several of the reviews, I think I know why I don't feel good after eating here. our participant was super nice, so I wanted to present this review, but I think there could be a problem that the local health department wants to investigate.

I was sitting in the car drive for 10 minutes while nobody was waiting for me. So I went in, and 12 minutes after my order on the kiosk the chef started the burger. How do I know? There was no one in the load. I didn't get my cheese sauce, and the bottle of water was warm. I have the waitresses and the way it was running earlier, steak and shake got their last dollar from me.

Just driving through and decided to stop. Never had this place Burgers were pretty good., fries are awesome. I like the shoestring fries, but the bathroom was totally disgusting. The smell was absolutely horrible. That alone makes me never wanna come back. The manager and employee were very nice but man... that bathroom