Jimmy John's - Aurora

Wow when you see all the complaints about them taking forever, BELIEVE IT! Just waited over an hour and my food still hasn't came. Funny thing is I live 5 mins away and when I called he kept saying there was an order before me that was being delivered, so it takes a whole hour to deliver 1 order even though they only deliver within the area? That doesn't make sense at all.

I have a couple of 15-20 minutes ago to place an order with Jimmy John's and spoke with the gentleman who told me that by address was out of the delivery range in which I ordered from this restaurant before and now they're telling me that I'm out of their age so I asked to speak to a manager imagine told me the same thing didn't care to look up the restaurant that delivers to me so forth for sake of argument so he told me that go on your app go to Google search for Jimmy John whatever Jimmy John's restaurant delivers to you is one that delivers and it's like okay great well your restaurant delivers to me he told me that we only have one driver so therefore we can't deliver to you you're truly out of our area but yet your restaurant pops up as a fresh restaurant he told me yes but we can deliver to you no reason no nothing no explanation no nothing just flat out laziness didn't want to do his job to serve customer service so anyone reading this beware of the quality that you're going to get from this restaurant

I have ordered from this restaurant several times, and each time they have forgotten to include items in my bag. I have lost at least $40 worth of food because of this. It is frustrating to pay for items that I do not receive. I recommend checking your order before leaving the store to ensure you have received everything you paid for.

The service was fast and attentive. The staff had warm smiles and the restaurant had a nice clean atmosphere. I ordered my usual, the gargantuan, with a side of chips and a drink. If you think I brought a fancy binder to set up and took a picture of Jimmy John's delicious food with a classic car in the background, you're assuming too much. Thanks to the team at Jimmy John's for a pleasant afternoon.

I have only ordered delivery from this restaurant, and it's been hit or miss. They usually get my order right and the food is really good, but sometimes there are issues.