Dunkin' - Atlanta

Such a shame. This location is so close to my house so I find myself going again and again hoping it gets better. But almost every time I’m disappointed. I have so many stories I could share but this one is just about my order this morning. I have gone to other Dunkin’s and ordered their avocado toast and its as large as the box and it’s toasted well so there is a nice crunch. This location, the bread is soooo small and they charge so much so I expect to at least get my money’s worth. This piece was gone in like 2 bites…They also must just microwave it because it’s always tough and rubbery making it very hard to chew. It makes me so sad because the people there are nice and have never been rude or unprofessional. Just awful food and also constantly gets my order wrong. Even when I order with the app. Such a shame. :

They randomly, but consistently, lock the doors requiring you to go through the drive thru. Which would be fine if they turned their mobile ordering off. So I ordered a coffee, then had to wait 32 minutes in line to recieve my, by then, watered down coffee. I order almost daily. This this the 4th time this week when mentioned to staff, they say nothing. Blank stare. I'll be finding a new spot.

Customer service is great but during peak hours such as the weekends, parking is an absolute nightmare. It's like dodgeball. They really need to expand the space because it's very popular. That being said, the manager was very nice and the products are very fresh

On 12 september 2022 I ordered 2 icy latte and breakfast sandwich. When I finished my ice cold (which I thought was good), I decided to mix on some ice. When I looked in the kelch, I looked at something that was stuck in one of the ice cubes. it would not move with my finger and had to take my car key to move it. when I saw a frozen fly in the ice of my finished drink. I returned to the load and spoke to the staff (one of them said I told her about flying). After talking to the manager (East Indian woman), I was apologetic and returned my money for the drink. I shared that this is unacceptable and insecure and that it must get rid of the ice and make a cleansing that I am sure she didn't. this was not the first time I lost my money there. I usually try to avoid the morning rush because of other poor experiences with my eating. this place is in the necessity of new management / owner, because it seems that they do not hear, personal or customers and choose to serve to eat that they would not even give to their pet.

I waited here for 30+ min. I had a mobile order that they hadn’t started till I went up to the register. They stopped making it after one drink, gave me another persons order and then told me to wait. I left with 2 of 3 drinks and only one correct. I am a teacher, had to leave or be late for school.